Intelligent service for lasting relationships.
Hybrid operations applied to customer experience.
Cognito CX brings professionals and AI agents together to provide integrated, contextual and continuous service.
Centralize every channel
Serve customers in one place with official WhatsApp, email, chat, social media and other integrated, organized channels.
- Centralized service
- Integrated communication channels
- Conversations organized in one interface
Agents serving, people where it matters
AI agents resolve initial requests, qualify inquiries and route them to people when needed, ensuring efficient, human service.
- Customer starts the conversationThe contact arrives through the chosen channel and enters the operation.
- Agent understands the requestThe agent provides initial service and triage when needed.
- Professional takes over with contextWhen specialized attention is needed, the conversation is routed without starting over.
Customer experience
Every customer interaction in one place, enabling contextual service from agents and people.
- Conversation history
- Relevant customer data
- Service continuity
- Information shared with agents and professionals
Manage queues and teams intelligently
Automatically distribute conversations by business rules, team, language or request type, so each conversation reaches the right owner.
- Queue organization
- Rules-based distribution
- Routing to professionals
- Service monitoring
Communicate and measure results
Create segmented campaigns and communications, follow results and measure service quality with analytics dashboards and service indicators.
- Segmented campaigns and audiences
- Operational monitoring
- Service and performance indicators
- Visibility into service quality
The information shown is for demonstration purposes and does not represent customer results.
